Terms of Use
Please read these Terms of Use carefully. We recommend that you print off a copy for your records, as we may update them from time to time. If for any reason whatsoever you do not agree to these Terms of Use or do not wish to be bound by them, you must not access or use our website.
1. Our details
1.1 IT Focus Telemarketing Ltd (we, our and us) operates the website.
1.2 IT Focus Telemarketing Ltd is a limited liability company incorporated in England and Wales (company number 05731637). Our registered address is Suite B, Third Floor Treenwood House, Rowden Lane, Bradford-on-Avon, Wiltshire, England, BA15 2AU. Our VAT registration number is 869776148.
1.3 Our contact telephone number is 0330 058 0100 and our contact email address is info@itfocus-tm.com.
2. Your responsibility for others
You must ensure that any persons who access our website on your computer(s) or device(s), or who are permitted or able to access our website on your computer(s) or device(s), or who use your internet connection, are aware of these Terms of Use and all other documentation referred to in them, and that such persons also agree to be bound by and to comply with these Terms of Use. If such persons do not agree, they must not access or use our website, and you must not permit them to do so.
3. Other documents governing your use of our website
3.1 In addition to these Terms of Use, your use of our website is also governed by:
- Our Privacy Policy, which governs our use of your information.
- Our cookies policy, available at itfocus-tm.com/cookies, which governs our use of cookies and similar technologies.
3.2 By accessing and using our website, you agree to be bound by these Terms of Use, you acknowledge that we will process your information in accordance with our privacy policy, and our use of cookies in accordance with our cookies policy.
3.3 If you do not agree, you must not use our website.
4. Availability of our website
4.1 We make no representations and provide no warranties that:
- the website will be made available at any specific time or from any specific geographical location;
- your access to the website will be continuous or uninterrupted; or
- the website will be accessible or optimised on all browsers, computers, tablets, phones or viewing platforms.
4.2 We reserve the right to suspend access to all or part of the website for any reason, including business or operational reasons such as improving appearance or functionality, content updates, periodic maintenance, or resolving issues. Where we anticipate needing to suspend access for a considerable period, we will try to provide prior notice where reasonably practicable.
4.3 Our website is provided for users in the United Kingdom only. Although it may be possible to access from other countries, we make no representation that it is compliant with legal requirements in any jurisdiction other than the United Kingdom.
5. Changes we may make to these Terms of Use
5.1 We reserve the right to update these Terms of Use, our privacy policy, our cookies policy and any other documentation from time to time, for reasons including changes in how we carry out our business, changes to our website, accurate description of our data-processing activities, changes in how we use cookies, and compliance with applicable laws and regulations.
5.2 If required by law, we will provide notice of changes by posting a notice on the website and/or by posting an updated version with a new effective date.
5.3 By continuing to access our website after we have updated these Terms of Use, terms of sale, and/or user content agreement, you agree to be bound by those updated versions.
5.4 You must check these Terms of Use and all other documentation referred to in them each time you access our website.
5.5 The date these Terms of Use or any other document was last amended is set out at the top of that document and is referred to as that document's “effective date”.
6. Your account details
6.1 If we provide you with account information such as a user name, identification number, account code and/or password, you must keep such information confidential and secret and not disclose it to anyone. You are responsible for any consequences of unauthorised access to your account due to any disclosure of your account information to any third party.
6.2 Where we provide you with the option to select your own login information, we recommend that you supply login information unique to your own use of this website.
6.3 You must never use another user's account without permission. You must provide accurate and complete information when creating your account, and must not solicit, collect or use the login credentials of other individuals.
6.4 We reserve the right to withdraw access to your account without notice for any actual or suspected breach of these Terms of Use.
6.5 If you know or suspect that the confidentiality of your login information has been compromised, you must immediately change your password. If you are unable to change your password, you must immediately notify us at info@itfocus-tm.com.
7. Ownership of material on our website
7.1 All trade marks, service marks, trade names, logos, copyright and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of the website and its contents, other than as specifically authorised herein, is strictly prohibited.
7.2 Third Party Marks used or displayed on our website may be trade marks of their respective owners, who may or may not endorse or be affiliated with us. Nothing in these Terms of Use grants any licence or right to use such marks without the respective owner's prior written permission.
8. Information and content provided on a non-reliance basis
8.1 Our website is made available to provide you with general information about us, our business and our services. It is not made available for any other purposes, except as expressly provided.
8.2 The content on our website is not intended as advice. You must not rely on any content for any purposes whatsoever, and you must seek your own independent professional advice before taking any course of action.
8.3 We make no representations and provide no warranties that any content is accurate, up to date or complete.
9. Permitted use of materials on our website
9.1 The content on our website is provided for your personal, private and non-commercial use only. You may print or share content for lawful personal, private and non-commercial purposes, and make others within your organisation aware of it. You may not otherwise extract, reproduce or distribute our content without prior written consent.
9.2 When you print, download, share or pass on content, you must not make any additions, deletions or modifications and must ensure all content passed on is an accurate representation.
9.3 You are prohibited from using any robots, spiders, data mining or scraping technology for the extraction or reproduction of any data or content from our website without our prior written consent.
9.4 Whenever you pass on content, you must acknowledge us as the authors (or any other authors credited by us).
10. Prohibited uses of our website
10.1 You must not reproduce, duplicate, copy or resell any part of our website or any content, save and except as expressly permitted.
10.2 You must not, without our prior written consent, access, interfere with, damage or disrupt our website, systems, hardware, networks, or any software or technology owned or operated by us or any third party.
10.3 You must use our website for lawful purposes only. You must not use our website:
- for any unlawful purpose or in breach of applicable laws or regulations;
- for any fraudulent purposes whatsoever;
- to conduct unsolicited or unauthorised advertising or direct marketing, or otherwise spam;
- to upload, host or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, logic bombs, time bombs or other harmful programs;
- to communicate with, harm or attempt to harm children in any way; or
- in any way that breaches these Terms of Use or the terms of documents they refer to.
10.4 You must not submit any information about you if you are under 18, or about any other person who is under 18 or where you do not have their prior written consent.
10.5 You must not submit ‘sensitive personal information’ — information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, or information concerning health, sex life or sexual orientation.
10.6 If you accidentally or intentionally submit such information, you will be considered to have consented to our processing of it on the basis of Article 9(2)(a) GDPR.
11. Viruses and other harmful content
11.1 We do not guarantee that our website does not contain viruses or other malicious software. We do, however, make reasonable efforts to prevent such viruses or bugs from being uploaded.
11.2 We shall not be responsible for any bugs or viruses on our website, any software that might be transferred to your computer, or any consequences of such programs.
11.3 You must ensure you have in place up-to-date and effective anti-virus protection on your computer or other browsing device.
11.4 You must not upload or introduce any viruses, malware, spyware, adware, Trojan horses, worms, logic bombs, time bombs, keystroke loggers, or any other harmful programs or code.
11.5 You must not use any third parties, software or technology to attempt to gain unauthorised access to our website, servers, systems, hardware, software or data.
11.6 You must not attempt to perform any denial-of-service attack on our website.
11.7 You must not perform any action which would contravene the Computer Misuse Act 1990.
11.8 We may report any breach or suspected breach to the relevant authorities and may disclose your identity.
12. Links to other websites
12.1 Links to third party content or websites may appear on our website from time to time. We are not responsible for the content of any website accessible via any link. All content on third party websites is outside of our control, and we do not represent or warrant that such content is related to us, suitable, lawful or accurate.
12.2 Any third party website may collect and process your information. We are not responsible for any data-processing activities carried out by any third party website linked from our website. You should check the privacy policy of any such third party before using their website.
13. Links to our website
13.1 You may not link to our website without our prior written consent.
13.2 Where you have obtained our consent to link to our website:
- you may provide links on other websites owned by you, provided they comply with these Terms of Use;
- you must do so in an appropriate manner, not in any way which is defamatory or disparaging towards us, which misrepresents us or our business, or which causes any harm to us or our business; and
- you must not link in order to suggest any form of joint venture, partnership, collaboration, affiliation or endorsement where none exists, without our prior written consent.
13.3 We may withdraw permission to link to our website at any time. Where we withdraw permission, you must immediately remove or cause to be removed any links.
14. Exclusions and limitations of liability
14.1 We do not exclude our liability to you where it would be unlawful to do so, for example for death or personal injury caused by our negligence. If applicable law does not allow all or any part of the below limitations to apply to you, the limitations will apply only to the maximum extent permitted by applicable law.
14.2 Subject to the aforesaid, in no event shall we (including our parents, subsidiaries, affiliates, officers, directors, members, employees or agents) under any circumstances whatsoever be liable to you for any loss, damage (whether direct, indirect, punitive, actual, consequential, incidental, special, exemplary, or otherwise), costs, expenses, liabilities or penalties, whether in contract, tort, breach of statutory duty or otherwise, whether foreseeable or unknown, arising from, in connection with or relating to:
- your use of our website;
- any corruption or loss of data;
- any inability to access our website, including any interruptions, suspension or withdrawal of our website (for any reason whatsoever);
- any use you make of any content or materials on our website, including any reliance you make on such content or material;
- any loss of savings, profits, sales, business or revenue;
- any loss of reputation or goodwill;
- any loss of a chance or opportunity; or
- any other secondary, consequential or indirect losses,
and even if we have been advised of the possibility of such loss or damage. You assume and shall be liable for the entire cost of all necessary servicing, repair or correction in the event of any such loss, damage, costs, expenses, liabilities or penalties arising.
14.3 We shall not be liable for any damage that you could have avoided by following our advice to apply an update offered to you free of charge, or for damage caused by your failure to correctly follow installation instructions or have in place the minimum system requirements advised by us.
14.4 You specifically agree that we shall not be liable for any content or the defamatory, offensive or illegal conduct of any third party, and that the risk of harm or damage from the foregoing rests entirely with you.
14.5 You agree that in the event you incur any damages, losses or injuries arising out of our acts or omissions, the damages, if any, caused to you are not irreparable or sufficient to entitle you to an injunction preventing any exploitation of any website, service, property, product or other content owned or controlled by us.
14.6 To the extent that any of the provisions of this clause 14 are unenforceable as outright exclusions of liability, they shall be construed as limitations on liability, limiting our liability to you to the maximum extent permitted by law.
15. Indemnification
15.1 You (and also any third party for or on behalf of whom you operate an account or activity on the website) agree to defend (at our request), indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses, including reasonable legal and attorneys' fees and costs, arising out of or in any way connected with any of the following:
- your uploads, access to or use of the website;
- your breach or alleged breach of these Terms of Use;
- your violation of any third-party right, including any intellectual property right, publicity, confidentiality, property or privacy right;
- your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities; or
- any misrepresentation made by you.
15.2 You will cooperate as fully required by us in the defence of any claim. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you will not settle any claim without our prior written consent.
16. Disclaimers
16.1 The website is provided on an “as is”, “as available” and “with all faults” basis. To the fullest extent permissible by law, we do not make any representations or warranties or endorsements of any kind whatsoever, express or implied, as to:
- the service;
- the website content;
- user content; or
- security associated with the transmission of information to the website.
We hereby disclaim all warranties, express or implied, including the warranties of merchantability, fitness for a particular purpose, non-infringement, title, custom, trade, quiet enjoyment, system integration and freedom from computer virus.
16.2 We do not represent or warrant that the service will be error-free or uninterrupted, that defects will be corrected, or that the service or the server that makes the service available is free from any harmful components. You acknowledge that your use of the website is at your sole risk.
16.3 By accessing or using the website you represent and warrant that your activities are lawful in every jurisdiction where you access or use the service.
16.4 We do not endorse content and specifically disclaim any responsibility or liability to any person or entity for any loss, damage, injury, claim, liability or other cause of action based upon or resulting from any content.
17. Age restrictions on use of our website
17.1 Our website and any products or services available on or via the website are not intended for use by individuals under the age of 18.
17.2 If you are under the age of 18, you must not use our website, purchase or attempt to purchase any of our products or services, or submit any information about you or anyone else to us.
17.3 We do not knowingly or intentionally process information about any individual under the age of 18.
18. Governing law and jurisdiction
18.1 These Terms of Use, any documents they refer to, and any disputes arising from or in relation to them, whether contractual or non-contractual, shall be governed by and construed in accordance with English law.
18.2 The courts of England and Wales shall have exclusive jurisdiction over any claims or disputes arising from or in relation to these Terms of Use and any documents they refer to.
19. Copyright, credit and logo
19.1 The copyright in these Terms of Use is either owned by, or licensed to, us and is protected by copyright laws around the world. Unless expressly indicated otherwise, all intellectual property rights in this document and elsewhere on our website are reserved.
19.2 These Terms of Use are based on a GDPR-compliant template provided by GDPR Privacy Policy — gdprprivacypolicy.org.
User Content Agreement
This User Content Agreement sets out the terms that apply to you when you use any interactive functions on our website. When you click agree to this User Content Agreement, you agree to be bound by its terms in addition to our website Terms of Use.
Effective from 22 April 2026.
1. Basis of agreement
1.1 This User Content Agreement, in addition to our Terms of Use, sets out the terms and conditions that apply to you when you access any interactive features of our website, upload content onto our website, interact with other users, or upload links on our website.
1.2 When you click agree, you agree to be bound by the terms set out herein.
2. Variation of this User Content Agreement
2.1 We may vary the terms of this User Content Agreement from time to time, to reflect changes in how we carry out our business, to account for changes to our website or its features, or to ensure compliance with applicable laws, regulations and guidance.
2.2 By continuing to access our website after we have updated this User Content Agreement, you agree to be bound by the updated version.
2.3 You must check this User Content Agreement each time you access our website.
2.4 If required by law, we will provide notice of any changes by posting a notice on our website, with the updated version and new effective date.
2.5 The date this User Content Agreement was last amended is set out at the top of the document.
3. Content uploaded to our website
3.1 Any content you upload must:
- state any facts accurately;
- state opinions only when genuinely held, identifying the opinion-holder;
- comply with all applicable laws and regulations both in England and Wales and in any country from which you upload the content; and
- not constitute Prohibited Content (clause 6).
3.2 You may upload your own confidential information, but any such information will be made public and non-confidential by uploading it. You must not upload confidential information belonging to any other person. All uploaded content will be treated as non-confidential.
3.3 We are not responsible for securing or backing up any data or content uploaded by you. If you do not wish to lose uploaded content, you should back up and secure it independently.
3.4 You shall be solely responsible for content you upload and for the consequences of uploading it. You represent and warrant that you either own all copyright and intellectual property rights in the content, or are licensed or legally authorised to use and distribute it.
3.5 You further represent and warrant that your use and/or uploading of any content does not infringe and will not infringe on the copyright, trade mark, trade secret, rights of privacy or publicity, or other intellectual property or personal rights of any person or entity.
3.6 If you own the copyright in any photograph, video or other material that appears on our website and consider that its appearance violates your copyright, please notify us at info@itfocus-tm.com. Submitting intentionally misleading reports of infringement may be punishable under the Digital Millennium Copyright Act, 17 U.S.C. Section 512 (“DMCA”) in the United States, with similar laws existing in other countries.
4. Rights you grant in relation to content uploaded to our website
4.1 You shall at all times remain the owner of all copyright in the content uploaded by you, unless the copyright is owned by a person other than yourself.
4.2 By uploading content to our website, you grant us a worldwide, transferable, non-exclusive, perpetual, irrevocable, royalty-free licence to use, copy, adapt, modify, reproduce, process, publish, transmit, display and distribute such content to anyone, by any means whatsoever, for any lawful purpose, and to relicense third parties to do the same.
4.3 You grant each user of the website a non-exclusive licence to access, use, copy, reproduce, distribute and display such content as permitted through the functionality of the website and under this User Content Agreement.
4.4 You waive any claims you may have based on any usage of the content you upload or works derived therefrom, including claims for infringement, invasion, misappropriation, or violation of intellectual property or personal rights.
5. Prohibited uses of our website
You must use our website for lawful purposes only. You must not use our website:
- to upload, host or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, logic bombs, time bombs or other harmful programs or code;
- to conduct any unsolicited or unauthorised advertising, direct or indirect marketing, or spam;
- for any unlawful purpose, or in breach of any applicable laws or regulations;
- for any fraudulent purposes whatsoever;
- to communicate with, harm or attempt to harm children in any way; or
- in any way that breaches this User Content Agreement or any other document referred to in it.
6. Prohibited Content
You must not upload any content, or any links to third party websites containing content, which falls into any of the following categories:
- confidential information belonging to another person, without legally binding authorisation;
- advertising or promotions for any other business, or links to another business, without our prior written consent;
- content that is deceptive, dishonest, deceitful, inaccurate or untrue;
- content that misrepresents your identity, status or affiliation with any third party;
- content impersonating any other person or organisation;
- content representing or suggesting it reflects our views, opinions, positions, activities or affairs;
- content containing swear words, profanity, obscenity, hate, aggression, threats, abuse, harassment, or that is likely to cause anxiety, distress, discontent or annoyance;
- content that is discriminatory on grounds of nationality, race, gender, age, religion, disability, sexual orientation or any other protected characteristic under the Equality Act 2010;
- content that infringes any intellectual property rights;
- content that breaches any statutory duty owed to another person;
- content that breaches any contract owed to another person;
- content that contravenes any court order;
- defamatory, disparaging, rude or insulting content;
- sexually explicit content or redirects to such content;
- content that incites, encourages or promotes illegal activity;
- content likely to be understood as encouragement or inducement to acts of hatred, violence or terrorism.
7. Actions we may take in relation to uploaded content
7.1 We reserve the right to take any action we deem appropriate in respect of any suspected or actual breach of this User Content Agreement, including:
- issuing you with a warning;
- suspending or terminating your right to use our website, without notice;
- modifying or removing any content uploaded by you;
- disclosing your identity to any third party who makes a complaint where it appears your content violates their rights;
- disclosing your identity and content to the police or law enforcement where reasonable, necessary or required by law;
- commencing legal proceedings for expenses incurred because of any breach by you; or
- any other or additional action we deem appropriate.
7.2 You hereby hold harmless and indemnify us from and against all claims, liabilities, damages, losses (including loss of profits, reputation or goodwill), penalties, costs (including professional and legal costs on a full indemnity basis) and expenses suffered or incurred by us arising from any breach by you.
7.3 We shall have no liability to you whatsoever for the consequences of any action we take in response to any breach by you.
8. No responsibility for user-generated content
Some parts of our website may contain content uploaded by other users. Such content is owned by or licensed to the users who uploaded it, or owned by other third parties, and has not been approved by us. We make no representations and provide no warranties in respect of such content, and have no obligation to monitor or review it. Any opinions expressed are those of the users who uploaded them and not our own.
9. Viruses and other harmful content
9.1 You must ensure you have in place up-to-date and effective anti-virus protection on your computer or browsing device.
9.2 You must not upload or introduce any viruses, malware, spyware, adware, Trojan horses, worms, logic bombs, time bombs, keystroke loggers or other harmful programs.
9.3 You must not use any software or technology to attempt to gain unauthorised access to our website, servers, systems, hardware, software or data, or encourage any third party to do so.
9.4 You must not perform any denial-of-service attack on our website.
9.5 You must not perform any action which would contravene the Computer Misuse Act 1990.
9.6 We may report any breach or suspected breach to the relevant authorities and may disclose your identity.
10. Links to other websites
10.1 We are not responsible for the content of any websites accessible via any link on our website. All content on third party websites is outside of our control, and we do not represent or warrant that such content is related, suitable, appropriate, lawful or accurate.
10.2 Any third party website may collect and process your information. We are not responsible for such data-processing activities. You must check the privacy policy of any such third party before using their website.
11. Links to our website
11.1 Where you have obtained our consent to link to our website:
- you may provide links on other websites owned by you that comply with these Terms of Use;
- you must not post links in a defamatory or disparaging manner, or one that misrepresents or harms us or our business; and
- you must not suggest any joint venture, partnership, collaboration, affiliation or endorsement where none exists.
11.2 We may withdraw permission to link to our website at any time. Where we do so, you must immediately remove any links.
12. Conflict
The terms of this User Content Agreement shall prevail over any other terms which may conflict with them, including any terms in our Terms of Use, privacy policy or cookies policy.
13. Severance
In the event that any term of this User Content Agreement is found by a court of competent jurisdiction to be void, invalid, illegal, unenforceable or non-binding, it shall be modified to the minimum extent necessary to make it valid, legal, effective and binding. Where such modification is not possible, it shall be deleted. No deletion shall affect the validity of the remainder.
14. Assignment
14.1 We may assign, transfer or otherwise deal with any of our rights and obligations under this User Content Agreement, including in connection with a sale of part or all of our business, to obtain credit, where we engage subcontractors, or for the enforcement of our rights. Where we do so, we will try to give you notice.
14.2 You may not assign, transfer or otherwise deal with any of your rights and obligations under this User Content Agreement.
15. Waiver
Any failure to exercise or delay by us in exercising any rights or remedies under this User Content Agreement shall not constitute a waiver of those rights or any other rights or remedies.
16. Third party rights
Save and except as expressly provided in this User Content Agreement, no person other than a party to this agreement shall have any rights or remedies (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise) in respect of this User Content Agreement.
17. Reservation of rights
The rights and remedies arising under this User Content Agreement are in addition to any rights and remedies arising under law.
18. Governing law and jurisdiction
18.1 This User Content Agreement, any documents referred to in it, and any disputes arising from or in relation to it, whether contractual or not, shall be governed by and construed in accordance with English law.
18.2 The courts of England and Wales shall have exclusive jurisdiction over any claims or disputes arising from or in relation to this User Content Agreement or any documents referred to in it.
19. Copyright, credit and logo
19.1 The copyright in this User Content Agreement is either owned by, or licensed to, us and is protected by copyright laws around the world. All intellectual property rights in this document are reserved.
19.2 This User Content Agreement is based on a GDPR-compliant template provided by GDPR Privacy Policy — gdprprivacypolicy.org.
Questions about these terms?
Contact us at info@itfocus-tm.com or on 0330 058 0100. Registered office: Suite B, Third Floor Treenwood House, Rowden Lane, Bradford-on-Avon, Wiltshire, England, BA15 2AU.
Last updated: 22 April 2026.